1. Can I return or exchange plants?
We are sorry you didn’t love your plant. We guarantee that all plants will arrive in good health although there are certain factors when it dies before arrival. While plants are easily perishable, we only allow returns on certain conditions: your plant arrives dead and Shopleaf is your in-house delivery team. We will happily send a replacement free of charge!
If the plants arrived healthy and well and you’d like to still apply for a return due to change of mind, we are sorry but we do not accommodate. We only allow one-time replacement!
2. I need to return or exchange something! What is the period and how?
To place a return or exchange, please get in touch with us at firstname.lastname@example.org within 24 hours after receiving their order. Please provide your order number and photo/s of the plant or the item.
3. Can you offer a guarantee?
Yes, we do offer a 10-day guarantee! If you have followed all the instructions in the care card and you’d still like to apply for an exchange, return or refund--we can assess and help you out!
Please note that repotting your indoor plant into a new container within the first 10 days will void the 10-day guarantee and will not be considered eligible for a replacement. We also don’t accept any exchange or refund due to the customer’s negligence. Please take care of your plants like a pet or a child!
4. Do you accept returns if I booked my own third-party delivery service?
For customers who booked our in-house delivery team, we will be happy to cover all damages or mishandling.
For customers who picked third party couriers, we are not liable and we are afraid we cannot cover mishandling, damaged or lost items. Customers will cover the transportation fee to and from our HQ.
5. Can I return or exchange sale items? Can I return physical or e-cards?
All sale items and booked with promotions are final. We also do not allow return of Gift Cards whether it was purchased in our store or online.
7. Do you accept exchange for non-plant items?
6. Can I return tools, accessories, and non-plant items?
All of our merchandise sales are final. If it arrived with damage and you booked our in-house delivery, we’d be happy to replace!
Yes we do but on a case to case basis. Please notify us within 24 hours and send us an email at email@example.com within 24 hours after receiving your order. Please provide your order number and photo/s of the item.
We will charge a 5% restocking fee for non-plant items that arrived in perfect condition.
8. Do you accept refunds? What is the refund period?
Yes, we do if the fault is on our end! If it’s just a change of mind, we are sorry but we cannot accommodate.
To place a refund, please get in touch with us at firstname.lastname@example.org within 24 hours after receiving your order. Please provide your order number and photo/s of the plant or the item.
We must receive the item/s first before we can process the refund. If we are at fault, we will take care of shipping fees.
9. Do you accept refunds for sale items?
Yes we do, only if it arrived with damage or the item sent to you is incorrect!
10. When can I receive the refund?
Kindly allow us 1-3 banking days to review your order, and process the refund.
11. I want to cancel! How?
We are sorry that you changed your mind. We allow cancellations on certain conditions!
If we have packed your order and it is ready for dispatch, we can still accommodate your cancellation request but with a 5% restocking fee.
If we have shipped it out, we are afraid but we cannot accommodate your cancellation. All sales are final once dispatched.